FREQUENTLY ASKED QUESTIONS
1. I want to change my personal info--Can I go back and edit my registration?
Sure! Just do it 7 days before the event. Have your Confirmation # ready--Go to get help at your event info page.
2. Yikes! We can’t attend after all – can we get a refund?
While we have a strict no refund policy, you are allowed to transfer or give your registration to someone else. Once you’ve identified a new participant, contact us via email: email@example.com. or you may do it yourself by going to help at your event info page. Ends two weeks prior to event day.
3. I can’t find my confirmation email – what do I do??
If you haven’t received your confirmation email, double check your spam box, they often end up there. If you still don’t have it – please click on this confirmation link
4. Can my husband/sister/best friend/co-worker just come to cheer me on?
5. Can spectators attend the post-race Finish Festival?
Absolutely. We will have separate lines to purchase tacos and beer. However, the festival amenities such as the mechanical bull ride, the piñata party and all the games and contests are reserved for paid participants only--no exception.
6. Running? This is my first (or 1,000,000th) 5k – is it for me?
We welcome everyone at our event – whether you are into running or just want to be part of the experience. If you know how to have a great time and want to mix fun & fitness (of any level) then yes, this is the event for you.
7. I finished registering – can I go back and add a purchase?
Sure! You are welcome to add additional purchases until a couple of days before the event – Go to get help
8. The forecast says rain! Will Tacos 'N Beer Run be cancelled?
We’ll be using positive thoughts to keep bad weather away, but if it happens just know we’ll be hosting the event – rain or shine, safety first of course, but rain or shine!
9. My friend just decided to run – how do we add them to our team?
Everything is better with friends! Friend registers; click on TEAM, find your team and add it.
10. Can we bring our dog/cat/house bunny?
We love animals! However, they aren’t allowed at our event; you’ll just have to show them your pictures.
11. Is this a timed race?
It is optional! It's recommended to run with the first wave if you chose chip timing. You'll see we have runners, walkers, skippers and dancers – everyone enjoys the course in their own way.
12. Can we bring our own brand gear?
You can totally deck yourself out with your party-fiesta gear – but any brand in conflict with our sponsors will not be allowed on the race nor at the festival that includes Beer brands and Taco Brands. You will be asked to remove it or leave the event without a refund--no exceptions.
13. Are backpacks allowed?
There are no storage facilities available during the race – everything you bring, you carry. Our policy is nothing bigger than a fanny pack is permitted at the event.
14. Is this for a charity?
While we are a for profit event, as an organization we are committed to helping local non-profit organizations.
15. Can someone else pick up my packet for me?
Got a friend that’s going to pick up your packet for you? Awesome! Make sure they have a copy of your id (a photo on their phone of your id is fine!) and a signed consent form (such as "I allow Name to receive my race packet...")
16. Wait, where and when is the packet pick-up?
Visit your City/Event page for details. Also, watch your e-mail, we send details 2 weeks, 1 week and 1 day before.
17. Is there an age limit?
Nope! We are an all ages event (but suggest that runners be ages 11+)– However, everyone must pay to run/walk or participate on the run course.
18. After party? Tell me more about that!
After you cross the finish line the real party begins! Live Mariachi music and Multiple DJ’s will bring the house down. Game such as tug-o-war, piñata breaking party, and a mechanical bull will keep you entertain! Yes, there will be food and alcohol for sale in the festival area for all!
19. Do you have any other rules?
Respect above all else. We are YES people, we’ll do what we can to ensure a great day as long as you do the same and treat all our: entertainers, participants, venue, staff, volunteers and new friends with respect. If you are legally allowed you may consume alcohol purchased at our event, if you choose to do so to excess, you may be asked to leave. On that note, we are a drug free zone – we use a zero tolerance approach – no questions, no arguments, you will be escorted out.
Still have a question?
Email: firstname.lastname@example.org. Our customer service team will get back to you as quickly as possible.