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QUESTIONS?
FAQ
Frequently asked questions
I want to change my personal info - Can I go back and edit my registration?
Sure, just do it 7 days before the event! Go to tacosnbeer5k.com>(http://tacosnbeer5k.com/) City Event Page > Edit My Event.(https://passport.active.com/v5/auth/realms/active/protocol/openid-connect/auth?response_type=code&client_id=78F26063-AC46-4BA7-A1DA-5728DE91C578&redirect_uri=https%3A%2F%2Fmyevents.active.com%2FRuncarreraTEAM&state=e2a26ca9-ce23-460f-93e7-48a0260f01f8&login=false&scope=openid&signinOption=act_fb) Make sure to have your active email and password ready.
Yikes! We can’t attend after all – Can we get a refund?
While we have a strict no-refund policy, you may transfer or give your registration to someone else up to two weeks before the event. Once you’ve identified a new participant, please visit Edit My Event (https://passport.active.com/v5/auth/realms/active/protocol/openid-connect/auth?response_type=code&client_id=78F26063-AC46-4BA7-A1DA-5728DE91C578&redirect_uri=https%3A%2F%2Fmyevents.active.com%2FRuncarreraTEAM&state=e2a26ca9-ce23-460f-93e7-48a0260f01f8&login=false&scope=openid&signinOption=act_fb)to complete the transfer. If you have any questions, contact us at tacosnbeer5k@gmail.com
I can’t find my confirmation email – What do I do??
If you can't find your confirmation email, please check your spam or junk folder, as they sometimes get filtered there. If it's still missing, visit the Edit My Event (https://passport.active.com/v5/auth/realms/active/protocol/openid-connect/auth?response_type=code&client_id=78F26063-AC46-4BA7-A1DA-5728DE91C578&redirect_uri=https%3A%2F%2Fmyevents.active.com%2FRuncarreraTEAM&state=e2a26ca9-ce23-460f-93e7-48a0260f01f8&login=false&scope=openid&signinOption=act_fb) page to verify that the email address used for registration is correct.
My friend just decided to run – How do we add them to our team?
Everything is better with friends! If your friend has already registered, they can go to Edit My Event (https://passport.active.com/v5/auth/realms/active/protocol/openid-connect/auth?response_type=code&client_id=78F26063-AC46-4BA7-A1DA-5728DE91C578&redirect_uri=https%3A%2F%2Fmyevents.active.com%2FRuncarreraTEAM&state=e2a26ca9-ce23-460f-93e7-48a0260f01f8&login=false&scope=openid&signinOption=act_fb) and join your team. If they haven’t registered yet, they can visit our website, register, and enter the desired team name during registration.
I finished registering – Can I go back and add a purchase?
Sure! You are welcome to add additional purchases until a couple of days before the event – Go to tacosnbeer5k.com>(http://tacosnbeer5k.com/) City Event Page> Edit My Event.(https://passport.active.com/v5/auth/realms/active/protocol/openid-connect/auth?response_type=code&client_id=78F26063-AC46-4BA7-A1DA-5728DE91C578&redirect_uri=https%3A%2F%2Fmyevents.active.com%2FRuncarreraTEAM&state=e2a26ca9-ce23-460f-93e7-48a0260f01f8&login=false&scope=openid&signinOption=act_fb) Or you can visit tacosnbeer5k.com (http://tacosnbeer5k.com/)> Contact Us.
Can someone else pick up my packet for me?
Yes! They just need a copy of your ID (photo is fine), a signed consent form saying something like “I allow (insert name) to receive my race packet,” and their QR code or email receipt.
Wait, where and when is the packet pick-up?
For more information, visit TacosNBeer5k.com (http://tacosnbeer5k.com/)> City Event Page > Packet Pick-Up. Emails sent by —Runcarrera TEAM with more information will be shared 2 weeks, 1 week, and 24 hours before each race.
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